This webinar will cover the Workshop in a Box and will help water and wastewater professionals prioritize the ten key management areas of sustainably managed utilities: product quality, customer satisfaction, employee & leadership development, operational optimization, financial viability, infrastructure stability, operational resiliency, community sustainability and economic development, water resource adequacy, and stakeholder understanding and support. We will discuss the attributes and walk you through any easy way to see your utility’s strengths and weaknesses. The webinar will also teach you how to develop an improvement plan and an action plan to address the weaknesses you identify.